Hi, I am Annie, a client advocate & team leader


With 15 years of sales, consulting and account management experience, I have developed a knack for strategic thinking and building lasting, professional relationships. This has earned me the reputation as a fearless advocate and a top performer in retention. I am empathetic and caring by personality and believe strongly that a positive rapport with clients and colleagues lead to quantifiable success. My objective is to be in a role that challenges me to problem solve in order to grow both the business and the customer’s needs.

― Professional Skills

Business Development
Active Listening
Account Management
Team Building
Strategic Planning
Analytical Thinking
Time Management
Digital Literacy
Effective Communication
Business Storytelling

― Technical Skills

Project Management
Social Media
Data & Analytics
Customer Support
Microsoft Office 365
Google Suite
Cloud/SaaS Services
SalesForce Lightning

Hamline University
Bachelor's Degree, Mass Communications & Media Studies
Stanford University
Post Baccalaureate, Project Management
― Work Experience
Customer Success Renewals Manager, Enterprise (Remote)
New Relic / 2020 - 2021

A comprehensive cloud-based instrumentation platform built to create a more perfect software.

Client Success Manager, Mid-Market (Remote)
Blue Jeans Network / 2018 – 2019

A video, audio and web conferencing software used for collaboration in the workplace.

Client Success Manager
Mavenlink / 2016 – 2018

A multi-level application to manage projects, financials and resources for services businesses.

Account Executive
Staples Business Advantage / 2015 – 2016

A full-service product solution for eCommerce and direct sales business customers.

Business Development & Partner Program Manager
Syncore Tech / 2014 – 2015

An integrated digital marketing agency utilizing HubSpot’s Inbound Methodology.

― Professional Development
Demystifying the Model Minority Panel / New Relic
Session Speaker – April 2021
Certified Associate in Project Management / Project Management Institute
Obtained April 2019
Global Customer Care Offsite / Blue Jeans Network
Session Speaker – September 2018
Minnesota’s Inbound Marketing Conference / Synecore Tech
Session Speaker – June 2015

“Annie is the consummate professional, dedicated to the ultimate success of her customer and her company. We worked closely together and her attention to detail is off the charts. Outstanding customer-facing and internal follow-up. Annie was a valuable asset to our organization and a team favorite who will continue to deliver outstanding results throughout her career.”

David Stroth - Senior Director, Enterprise Sales
Let's talk
Reach out and let's have a conversation.